Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return. However, the policy is subject to the terms below, so please read them carefully.

To be eligible for a refund, your item must be received by Authenticated Coins in the same condition that you received it. You’ll also need the receipt email or proof of purchase. If you need help finding this, please contact us.

Refund Eligibility
The 30-day refund policy applies to all normal quantity orders (which account for 99% of our customer sales). Orders in excess of 10 items OR 3 or more of the same or similar item(s) ordered by the same or similar purchaser(s) within a 30 day period are ineligible for the 30-day refund policy. Eligibility is determined on a case by case basis. For the sake of clarity and avoidance of any doubt, if a customer purchased every item in our store and then returned item(s) they didn't want, that purchase would be considered ineligible because the order was in excess of 10 items. If you have questions about the eligibility of refunds for your order please contact us prior to your order. This policy is strictly implemented to prevent return abuse and fraud. As of February 2026, we have never refused to refund a customer for a return made within 30 days.

Customer Policy
We strive to provide a positive experience for every customer and offer returns in accordance with our stated return policy. However, in rare circumstances where return activity appears excessive, abusive, or inconsistent with the spirit of our policies, we reserve the right, at our sole discretion, to limit returns, refuse future transactions, or discontinue service to the customer. For the sake of clarity and avoidance of any doubt, in the example where a customer purchases 8 items and returns 4 items over the period of 2 months, we may refuse future transactions from that customer to preserve the viability of our business.

Rewards Cards
Any rewards card, promotional card, or loyalty card included with an order must be returned along with the associated merchandise if a return is requested. If the rewards card is not returned, we may refuse future transactions, discontinue service, or void redemption of future rewards cards. Please contact us if the rewards card is lost.

Starting a return
To start a return, you can contact us using the contact form.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions using the contact form.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us using the contact form.

Last updated 2/24/26